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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C N

August 5, 2025

5  out of  5
rating by C N
"I signed back up with SF and the customer service that Emmanuel provided was excellent. I cannot express enough how quick and efficient he processed my paperwork. He was very pleasant to speak with over the phone. Thank you for your help!"
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Rainman

August 4, 2025

5  out of  5
rating by Rainman
"The service I received for my insurance needs from Carol was absolutely amazing! She took a very complicated case and made it so much easier to understand. Carol is a pleasure to deal with and goes over everything with care, expertise, and experience. She gives you peace of mind! Insurance is never a fun phone call but Carol makes it easier for sure! Thanks Carol!!"
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Heather West

July 31, 2025

5  out of  5
rating by Heather West
"I just switched my insurance back to State Farm and Carol was so kind and made the process so smooth! She was very informative about my new policy and helped me find the best deals which saved me so much money. I appreciate the time she spent with me going over the details and getting my son and I great quotes. Thank you again Carol! Highly recommend to everyone, couldn't be happier with the service she provided."
We responded:
"Heather, Thank you for your kind words. We truly appreciate your business, and spending time with Carol. We also appreciate your recommendation. Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Alisa

July 29, 2025

5  out of  5
rating by Alisa
"Carol’s the best! I’ve been using them the last several years and whenever I reach out the response time is super fast. Thank you for the help as always."
We responded:
"Alisa, Thank you for the 5-Star review. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Simpson Leung

July 29, 2025

5  out of  5
rating by Simpson Leung
"Dee Fulton was amazing to work with. She was efficient and professional. I will definitely recommend my friends and family to her. Thank you Dee!!"
We responded:
"Thank you for the 5-Star review. Respectfully, Mark A. Brandon-State Farm Insurance Agent."
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Alyssa Garcia

July 29, 2025

5  out of  5
rating by Alyssa Garcia
"Emmanuel was incredibly helpful and worked efficiently to get everything taken care of quickly. His professionalism and clear communication made the process smooth and stress-free."
We responded:
"Alyssa, Thank you for your kind words regarding Emmanuel. We truly appreciate your business. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Daryl Cahoon

July 18, 2025

5  out of  5
rating by Daryl Cahoon
"State Farm has been excellent insurance service for me for many years here in Las Vegas Nevada and in Hampton roads Virginia. My Agent Carol Poole has always kept me informed since 2015 here in Las Vegas. Mark Brandon State Farm is highly recommended for price and service. Five 🌟 🌟 🌟 🌟 🌟"
We responded:
"Daryl, Thank you for the review, I remember when you first came to Las Vegas several years ago. You have been part of the family, and we truly appreciate your kind words regarding Carol. Thank you again and let us know if there's anything we can do for you. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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Jocelyn M

July 18, 2025

5  out of  5
rating by Jocelyn M
"I have one word to describe my experience with Mr. Mark Brandon’s State Farm Team, and that is phenomenal. I have been with State Farm for over ten years (in MD), and this has been the best experience I have had with State Farm. I am moving to Nevada from the DMV (D.C., MD, VA) and Mr. Mark Brandon’s Team has truly been amazing. I cannot recommend their services enough. They go above and beyond. Something that is incredibly important to me is having information regarding what my policy will cover, and Ms. Dee Fulton ensured that I had all my questions answered. Further, when speaking with Ms. Fulton and Mr. Mark Brandon’s Team, it really is like family and there is such a genuine connection of care for selecting the appropriate policy that fits your specific needs. I am truly beyond grateful to Ms. Fulton and the Mark Brandon Team! I cannot recommend Mr. Mark Brandon’s State Farm Team enough. I highly recommend speaking with Ms. Fulton for any inquiries you may have – she will truly leave you with a better understanding of the requirements under Nevada law, what your intended policy covers, and the different policies State Farm offers (auto, home insurance, etc.). Ms. Fulton is so kind, fully transparent, caring, super informative, and takes the time to follow-up with you if you have any questions. I am so excited to continue working with Mr. Mark Brandon’s State Farm Office, and if you are in Nevada looking for auto, home renter’s, or life insurance (and or more), definitely check out Mr. Mark Brandon’s office and be sure to ask for Ms. Fulton (she is the best)!"
We responded:
"Jocelyn, We are extremely proud, and thank you for taking the time to right, such a heart warming review regarding my agency. The Culture of my agency is exactly, what you address regarding Dee and the State Farm products. We want to make sure you are taken care of and be there in a time of need. We are glad, we have helped make your transition smoother, and truly appreciate you being with State Farm all these years. It's because of customers like yourself, that keeps State Farm number 1, and my agency will do our part to make sure that continues. Thank you for the recommendations as well, and welcome to the family. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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Edwin Aguilar

July 18, 2025

5  out of  5
rating by Edwin Aguilar
"Carol was AMAZING! I came in looking to get a quote made and ended up walking out with a policy. She was so nice and very knowledgeable about policies(even walked me through different rates) Overall a 10/10 experience, would recommend Carol to my family and friends. Thank you so much Carol!"
We responded:
"Edwin, Thank you for the 10/10 rating. We are glad you enjoyed the service and was able to get the proper insurance coverage needed. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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M M

July 17, 2025

5  out of  5
rating by M M
"⸻ I have had such a wonderful experience working with Carol at Mark Brandon’s State Farm Insurance Agency. Moving from a different state, I had so many questions and changes to make to my policy, and Carol was incredibly patient, kind, and insightful every step of the way. She took the time to explain everything clearly and made sure I felt confident and comfortable with the process. I truly felt cared for, not just like another customer. I’m so happy I chose this agency—Carol is a true gem and made what could have been a stressful transition feel smooth and easy!"
We responded:
"Melissa, Thank you for providing me with a review. We are glad, that made your transfer to Nevada smooth for you regarding your insurance. We understand how stressful, that can be. Thank you for the kind words regarding Carol, she represents, the culture of my agency, and now, we are glad that you are part of the family. Let us know if we can do anything else for you. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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JB Johnson

July 11, 2025

5  out of  5
rating by JB Johnson
"I recently moved from California to Nevada and needed to get both my car and home insurance switched over--Mark Brandon and his team at State Farm made the whole process so easy! Mark took the time to explain the differences in coverage between the states and helped me get everything updated without any stress. He answered all my questions, gave me honest advice, and made sure I had the right coverage for my new place. Mark was super friendly, professional, and quick to respond. If you're moving or just looking for a solid insurance agent, I highly recommend Mark Brandon. They really took the headache out of the whole thing!"
We responded:
"JB, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Payal Khengar

June 20, 2025

5  out of  5
rating by Payal Khengar
"It was a great pleasure working with Dee Fulton at Mark Brandon State Farm insurance agency She was extremely professional, very knowledgeable, very easy , friendly and extremely patient to work with, we highly recommend this agency where professional like Dee Fulton are providing their dedicated services for all your insurance needs. Dr Narendra & Dr Payal Khengar"
We responded:
"Dr. Khengar, Thank you so much for your kind words about Dee! We are truly grateful to have you as a valued customer and welcome you to our agency family. Protecting our customers is our top priority, and it means a lot to us that you appreciate our efforts. We take pride in fostering a positive culture within our team, and we’re thrilled to hear that you had a satisfying experience. Thank you once again for your support and recommendations. We look forward to serving you for years to come! Warm regards, Mark A. Brandon State Farm Insurance Agent "
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james Jo

June 17, 2025

5  out of  5
rating by james Jo
"아주 친절하고 최선을 다해 도와줍니다"
We responded:
"James, Thank you for the review. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Luis Barzola

June 17, 2025

5  out of  5
rating by Luis Barzola
"Carol was very helpful. Highly recommend. The best service."
We responded:
"Luis, Thank you for the kind words regarding Carol. I'm glad you're being happy with your auto and homeowners' insurance purchases. We truly appreciate your business. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Kofi Turkson

June 16, 2025

5  out of  5
rating by Kofi Turkson
"Just switched over to State Farm with my home owners insurance and 4 vehicles. Carol, the representative saved me a ton of my money. Thank you Carol, thank you State Farm."
We responded:
"Kofi, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are extremely Happy that Carol, was able to take care of you. She is awesome to have working for me. Thank You again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Maeonna P

June 12, 2025

5  out of  5
rating by Maeonna P
"Carol P, there was very friendly, helpful, and informative. I’ve always liked State Farm and she just really represented them well. Thank you so much! Keep up the amazing service."
We responded:
"Maeonna, Thank you for your review, and we are glad Carol, was able to take care of you. We truly appreciate your business. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Mia H

June 11, 2025

5  out of  5
rating by Mia H
"Carol was amazing. She was so patient and professional. Thank you !!"
We responded:
"Mia, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Theresa Maldonado

June 9, 2025

5  out of  5
rating by Theresa Maldonado
"Mark Brandon rocks he walked me through how to obtain a towing co as my truck had a major flat tire. It was so ez to do. Thanks for always taking my calls!!"
We responded:
"Theresa, Thank you for your kind words. We truly appreciate you as a customer, and we are glad, that we can be there for you, in your time of need. Tell your friends about us! Thanks again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Gregory Drake

June 4, 2025

5  out of  5
rating by Gregory Drake
"I have insured homes and vehicles with State Farm for over 40 years, from California to Colorado to Connecticut and now to Nevada. My experience with Mark Brandon's office, and specifically with Emmanuel in his office, ranks among the best for professionalism, efficiency, pleasantness, and great result. Looking forward to continuing a great relationship!"
We responded:
"Greg, Thank you for the being a customer with State Farm for over 40 years. It's because of customers like you, that keep State Farm #1 in the insurance industry. We take pride in our office in making sure you are happy with our customer service, and great products to fit your needs. Thank you for the kind words regarding Emmanuel as well. We look forward to continuing our long-lasting relationship with you. Respectfully, Mark A. Brandon-State Farm Insurance Agent. "
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Luke T

June 3, 2025

5  out of  5
rating by Luke T
"Definitely would recommend! Carol was very helpful and allowed me to get everything I needed."
We responded:
"Luke, Thank You. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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faith torosian

June 3, 2025

5  out of  5
rating by faith torosian
"I recently had the best experience at State Farm, all thanks to Carol Pool. She was beyond helpful, and so kind throughout the entire process. Such a great interaction!"
We responded:
"Faith, Thank you for the kind words, we truly appreciate you. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Negassi Solomon

June 2, 2025

5  out of  5
rating by Negassi Solomon
"Carol and Dee really helped me and my family with our insurance. Highly recommend this office to help with your insurance."
We responded:
"Negassi, Thank you for your kind words. We truly appreciate your business, and glad that my team could help you. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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John Flynn

May 29, 2025

5  out of  5
rating by John Flynn
"The Best insruance interaction ive ever had. Carol was very nice and explained everthing very clearly, she clearly has the customers satisfaction in mind as she was able to bring my down auto insurance by over half!! I highly recommend"
We responded:
"John, Thank you for your kind words regarding my team member Carol. We are glad that you enjoyed the service, and the good rate for your auto insurance. Thank you again the recommendations. Respectfully, Mark A. Brandon-State Farm Insurance Agent."
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Danielle Hill

May 21, 2025

5  out of  5
rating by Danielle Hill
"I’ve been with State Farm Mark Brandon for 4 years now. They are still the best insurance company and I always recommend his office for insurance needs. Carol Pool is the agent in office that called me to update my insurance, perfect timing. She explained everything in detail, gave different quotes and even remembered the last time I was in office over 4 years ago! Warm and welcoming environment. Thank you guys for being the best!"
We responded:
"Danielle, Thank you for your support and kind words regarding Carol. We are truly appreciative of your willingness to let us handle your insurance needs, auto, life, and renters.  Over the past 4 years, we are glad we could help, and we look forward to more years in front of us. Thank you again, and all the best! Mark A. Brandon-State Farm Insurance Agent"
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Wesley Parker

May 15, 2025

5  out of  5
rating by Wesley Parker
"Carol was incredibly helpful by allowing me to get a good rate at the age that I am. Very clear detailed and all around extremely helpful. Would recommend !!"
We responded:
"Wes, Thank you for the kind words regarding Carol. My team and I look forward to providing you excellent service and insurance products. We have a combine total of over 50 years of experience in my agency. That's a long time of keeping the promise for our customers, and we are glad you are one of them. Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"