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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daryl Cahoon

July 18, 2025

5  out of  5
rating by Daryl Cahoon
"State Farm has been excellent insurance service for me for many years here in Las Vegas Nevada and in Hampton roads Virginia. My Agent Carol Poole has always kept me informed since 2015 here in Las Vegas. Mark Brandon State Farm is highly recommended for price and service. Five 🌟 🌟 🌟 🌟 🌟"
We responded:
"Daryl, Thank you for the review, I remember when you first came to Las Vegas several years ago. You have been part of the family, and we truly appreciate your kind words regarding Carol. Thank you again and let us know if there's anything we can do for you. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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Jocelyn M

July 18, 2025

5  out of  5
rating by Jocelyn M
"I have one word to describe my experience with Mr. Mark Brandon’s State Farm Team, and that is phenomenal. I have been with State Farm for over ten years (in MD), and this has been the best experience I have had with State Farm. I am moving to Nevada from the DMV (D.C., MD, VA) and Mr. Mark Brandon’s Team has truly been amazing. I cannot recommend their services enough. They go above and beyond. Something that is incredibly important to me is having information regarding what my policy will cover, and Ms. Dee Fulton ensured that I had all my questions answered. Further, when speaking with Ms. Fulton and Mr. Mark Brandon’s Team, it really is like family and there is such a genuine connection of care for selecting the appropriate policy that fits your specific needs. I am truly beyond grateful to Ms. Fulton and the Mark Brandon Team! I cannot recommend Mr. Mark Brandon’s State Farm Team enough. I highly recommend speaking with Ms. Fulton for any inquiries you may have – she will truly leave you with a better understanding of the requirements under Nevada law, what your intended policy covers, and the different policies State Farm offers (auto, home insurance, etc.). Ms. Fulton is so kind, fully transparent, caring, super informative, and takes the time to follow-up with you if you have any questions. I am so excited to continue working with Mr. Mark Brandon’s State Farm Office, and if you are in Nevada looking for auto, home renter’s, or life insurance (and or more), definitely check out Mr. Mark Brandon’s office and be sure to ask for Ms. Fulton (she is the best)!"
We responded:
"Jocelyn, We are extremely proud, and thank you for taking the time to right, such a heart warming review regarding my agency. The Culture of my agency is exactly, what you address regarding Dee and the State Farm products. We want to make sure you are taken care of and be there in a time of need. We are glad, we have helped make your transition smoother, and truly appreciate you being with State Farm all these years. It's because of customers like yourself, that keeps State Farm number 1, and my agency will do our part to make sure that continues. Thank you for the recommendations as well, and welcome to the family. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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Edwin Aguilar

July 18, 2025

5  out of  5
rating by Edwin Aguilar
"Carol was AMAZING! I came in looking to get a quote made and ended up walking out with a policy. She was so nice and very knowledgeable about policies(even walked me through different rates) Overall a 10/10 experience, would recommend Carol to my family and friends. Thank you so much Carol!"
We responded:
"Edwin, Thank you for the 10/10 rating. We are glad you enjoyed the service and was able to get the proper insurance coverage needed. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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M M

July 17, 2025

5  out of  5
rating by M M
"⸻ I have had such a wonderful experience working with Carol at Mark Brandon’s State Farm Insurance Agency. Moving from a different state, I had so many questions and changes to make to my policy, and Carol was incredibly patient, kind, and insightful every step of the way. She took the time to explain everything clearly and made sure I felt confident and comfortable with the process. I truly felt cared for, not just like another customer. I’m so happy I chose this agency—Carol is a true gem and made what could have been a stressful transition feel smooth and easy!"
We responded:
"Melissa, Thank you for providing me with a review. We are glad, that made your transfer to Nevada smooth for you regarding your insurance. We understand how stressful, that can be. Thank you for the kind words regarding Carol, she represents, the culture of my agency, and now, we are glad that you are part of the family. Let us know if we can do anything else for you. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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JB Johnson

July 11, 2025

5  out of  5
rating by JB Johnson
"I recently moved from California to Nevada and needed to get both my car and home insurance switched over--Mark Brandon and his team at State Farm made the whole process so easy! Mark took the time to explain the differences in coverage between the states and helped me get everything updated without any stress. He answered all my questions, gave me honest advice, and made sure I had the right coverage for my new place. Mark was super friendly, professional, and quick to respond. If you're moving or just looking for a solid insurance agent, I highly recommend Mark Brandon. They really took the headache out of the whole thing!"
We responded:
"JB, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Payal Khengar

June 20, 2025

5  out of  5
rating by Payal Khengar
"It was a great pleasure working with Dee Fulton at Mark Brandon State Farm insurance agency She was extremely professional, very knowledgeable, very easy , friendly and extremely patient to work with, we highly recommend this agency where professional like Dee Fulton are providing their dedicated services for all your insurance needs. Dr Narendra & Dr Payal Khengar"
We responded:
"Dr. Khengar, Thank you so much for your kind words about Dee! We are truly grateful to have you as a valued customer and welcome you to our agency family. Protecting our customers is our top priority, and it means a lot to us that you appreciate our efforts. We take pride in fostering a positive culture within our team, and we’re thrilled to hear that you had a satisfying experience. Thank you once again for your support and recommendations. We look forward to serving you for years to come! Warm regards, Mark A. Brandon State Farm Insurance Agent "
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james Jo

June 17, 2025

5  out of  5
rating by james Jo
"아주 친절하고 최선을 다해 도와줍니다"
We responded:
"James, Thank you for the review. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Luis Barzola

June 17, 2025

5  out of  5
rating by Luis Barzola
"Carol was very helpful. Highly recommend. The best service."
We responded:
"Luis, Thank you for the kind words regarding Carol. I'm glad you're being happy with your auto and homeowners' insurance purchases. We truly appreciate your business. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Kofi Turkson

June 16, 2025

5  out of  5
rating by Kofi Turkson
"Just switched over to State Farm with my home owners insurance and 4 vehicles. Carol, the representative saved me a ton of my money. Thank you Carol, thank you State Farm."
We responded:
"Kofi, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are extremely Happy that Carol, was able to take care of you. She is awesome to have working for me. Thank You again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Maeonna P

June 12, 2025

5  out of  5
rating by Maeonna P
"Carol P, there was very friendly, helpful, and informative. I’ve always liked State Farm and she just really represented them well. Thank you so much! Keep up the amazing service."
We responded:
"Maeonna, Thank you for your review, and we are glad Carol, was able to take care of you. We truly appreciate your business. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Mia H

June 11, 2025

5  out of  5
rating by Mia H
"Carol was amazing. She was so patient and professional. Thank you !!"
We responded:
"Mia, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Theresa Maldonado

June 9, 2025

5  out of  5
rating by Theresa Maldonado
"Mark Brandon rocks he walked me through how to obtain a towing co as my truck had a major flat tire. It was so ez to do. Thanks for always taking my calls!!"
We responded:
"Theresa, Thank you for your kind words. We truly appreciate you as a customer, and we are glad, that we can be there for you, in your time of need. Tell your friends about us! Thanks again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Gregory Drake

June 4, 2025

5  out of  5
rating by Gregory Drake
"I have insured homes and vehicles with State Farm for over 40 years, from California to Colorado to Connecticut and now to Nevada. My experience with Mark Brandon's office, and specifically with Emmanuel in his office, ranks among the best for professionalism, efficiency, pleasantness, and great result. Looking forward to continuing a great relationship!"
We responded:
"Greg, Thank you for the being a customer with State Farm for over 40 years. It's because of customers like you, that keep State Farm #1 in the insurance industry. We take pride in our office in making sure you are happy with our customer service, and great products to fit your needs. Thank you for the kind words regarding Emmanuel as well. We look forward to continuing our long-lasting relationship with you. Respectfully, Mark A. Brandon-State Farm Insurance Agent. "
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Luke T

June 3, 2025

5  out of  5
rating by Luke T
"Definitely would recommend! Carol was very helpful and allowed me to get everything I needed."
We responded:
"Luke, Thank You. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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faith torosian

June 3, 2025

5  out of  5
rating by faith torosian
"I recently had the best experience at State Farm, all thanks to Carol Pool. She was beyond helpful, and so kind throughout the entire process. Such a great interaction!"
We responded:
"Faith, Thank you for the kind words, we truly appreciate you. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Negassi Solomon

June 2, 2025

5  out of  5
rating by Negassi Solomon
"Carol and Dee really helped me and my family with our insurance. Highly recommend this office to help with your insurance."
We responded:
"Negassi, Thank you for your kind words. We truly appreciate your business, and glad that my team could help you. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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John Flynn

May 29, 2025

5  out of  5
rating by John Flynn
"The Best insruance interaction ive ever had. Carol was very nice and explained everthing very clearly, she clearly has the customers satisfaction in mind as she was able to bring my down auto insurance by over half!! I highly recommend"
We responded:
"John, Thank you for your kind words regarding my team member Carol. We are glad that you enjoyed the service, and the good rate for your auto insurance. Thank you again the recommendations. Respectfully, Mark A. Brandon-State Farm Insurance Agent."
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Danielle Hill

May 21, 2025

5  out of  5
rating by Danielle Hill
"I’ve been with State Farm Mark Brandon for 4 years now. They are still the best insurance company and I always recommend his office for insurance needs. Carol Pool is the agent in office that called me to update my insurance, perfect timing. She explained everything in detail, gave different quotes and even remembered the last time I was in office over 4 years ago! Warm and welcoming environment. Thank you guys for being the best!"
We responded:
"Danielle, Thank you for your support and kind words regarding Carol. We are truly appreciative of your willingness to let us handle your insurance needs, auto, life, and renters.  Over the past 4 years, we are glad we could help, and we look forward to more years in front of us. Thank you again, and all the best! Mark A. Brandon-State Farm Insurance Agent"
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Wesley Parker

May 15, 2025

5  out of  5
rating by Wesley Parker
"Carol was incredibly helpful by allowing me to get a good rate at the age that I am. Very clear detailed and all around extremely helpful. Would recommend !!"
We responded:
"Wes, Thank you for the kind words regarding Carol. My team and I look forward to providing you excellent service and insurance products. We have a combine total of over 50 years of experience in my agency. That's a long time of keeping the promise for our customers, and we are glad you are one of them. Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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william luciano

May 7, 2025

5  out of  5
rating by william luciano
"I just wanna give a big shout out to this agency headed by Mark Brandon, but especially I want to give a universe of stars instead of just four to Carol Poole who is our new insurance agent. She saved us literally thousands of dollars by arranging a bundle package for our car and Home. We were previously insured, extremely highly Rated and Unimaginably bad Previous advocates. If you want to save a lot of money and talk to a real professional insurance agent, give Carol a call right now."
We responded:
"William, Thank you taking the time to write a review. Saving money, when applicable is what we do best. Tell your friends about us, and let's help them as well. Thank you again. Respectfully, Mark A. Brandon-State Farm Insurance Agent "
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Faye Fabio

April 29, 2025

5  out of  5
rating by Faye Fabio
"Absolutely love Mark & his team. Mark & Dee always follow up with my requests & answer all my questions. I’ve been with them for years & never had an issue. Highly recommend!"
We responded:
"Amanda, It's an honor to be your State Farm Agent. Thank you for working with my State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks again and stay in touch. Respectfully, Mark A. Brandon-State Farm Insurance Agent"
Profile photo of Kelly Bain [Bonanza HS]

Kelly Bain [Bonanza HS]

April 22, 2025

5  out of  5
rating by Kelly Bain [Bonanza HS]
"Received a great deal of help from Carol. She worked with me on quotes until we found the right combo!"
We responded:
"Kelly, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Respectfully, Mark Brandon-State Farm Insurance Agent"
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Karleen Ross

April 8, 2025

5  out of  5
rating by Karleen Ross
"Mark Brandon and staff have been clutch in my insurance experience. Carol is amazing and takes the time to go over details with you. Mark himself has taken care of a situation that went wrong with my policy. He personal made sure I was taken care of. This business represents a time gone by of true customer service. They are a 5 star establishment.."
We responded:
"Karleen, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Respectfully, Mark A. Brandon-State Farm Insurance Agent"
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Sandra Miral

April 5, 2025

5  out of  5
rating by Sandra Miral
"My wonderful realtor referred me to Mark Brandon at State Farm for home owners insurance. Working with this office, especially Carol Pool was so easy and pleasant. Received a great price and got everything taken care of in a day. Highly recommend !"
We responded:
"Sandra, I truly, appreciate you and the kind words that you have regarding our State Farm Insurance Homeowners, and also my team member Carol. I will follow up with you after your policy is issued, and make sure everything works out as planned. Thank you again for the recommendation again. Respectfully, Mark A. Brandon-State Farm Insurance Agent."
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Jim Sweeney

April 3, 2025

5  out of  5
rating by Jim Sweeney
"Great experience! Just moved to the area and was able to walk in and take care of all my insurance needs with no issues. Emmanuel was friendly and professional and made the whole thing quick and easy."
We responded:
"James, Welcome to the Nevada, and to the agency. We are glad Emmanuel was able to take care of your current insurance needs. We take care pride in making sure things are done correct for you. Keep us posted as things progress for you, and welcome again. Respectfully, Mark A. Brandon-State Farm Insurance Agent"